At KRISTAL AERONAUTIQUE, we know that trust is the essential condition for using your personal data. That is why we apply the highest standards of confidentiality and only use your information for clearly defined purposes and in strict compliance with your rights, particularly your right to privacy.

This Charter explains what personal information we collect, how and why we use it, and to whom we disclose it in the context of our business activities. It applies to all personal data we process in the context of our business activities, whether it concerns customers or prospects, regardless of the contact channels (website, email or phone).

This Charter may be modified, supplemented, or updated in order to comply with any legal, regulatory, case law, and technical developments. However, your personal data will always be processed in accordance with the policy in effect at the time of their collection, unless a mandatory legal provision states otherwise and is applied retroactively.

Who is responsible for the processing of your personal data?

The entity responsible for any processing mentioned in this Charter is: KRISTAL AERONAUTIQUE, whose registered office is located at 61 rue Frédéric Mistral, 34400 Lunel, France.

When is your personal data collected?

The data concerning you is collected directly from you or from our partners.

The data concerning you is collected in the following situations:

• In the context of the execution of services:
  • When you request a quote, online, by phone or by email.
  • When you purchase a product.
• In the context of our business relationship:
  • When you participate in our direct marketing campaigns, for example by entering a contest.
  • When you contact us to ask any questions.
• When you visit our website.
  • With your consent, when you browse our site and accept cookies (for more information, see our page Cookies).
  • When you create an account on our online site and enter your email address.
  • When you create, log into your customer account, or update it.
  • When you sign up for the newsletter.

What personal data is collected

The personal data collected by KRISTAL AERONAUTIQUE and the communication/contact channels described in this Charter are as follows:

• Civility and contact data (for example: first name, last name, civility, postal address, landline and/or mobile phone number, email address).
• Information collected via our website and/or by email and/or by phone regarding
  • Your quotation requests,
  • Your orders and the delivery terms of the orders,
  • Your invoices.
• Information related to payment (for example: information related to the payment method used and information related to financing terms).
• Information about the transaction (for example: transaction number, purchase details).
• Information related to the follow-up of customer relations, which includes:
  • Data related to collecting your feedback and comments on your experience in our satisfaction surveys, on social media…
  • Data related to complaint management and litigation,
  • Data related to customer service and warranties.
• Information related to your use of our website.
• Commercial communication (for example: your choice to receive or not receive our offers and the relevant contact methods).

What are the purposes and the legal bases of the processing?

For each of the services offered, only the data necessary for achieving the corresponding purpose will be requested.

These processes are based on the execution of a contract, your consent, or the legitimate interest of our company (such as for the security of property and individuals), as detailed below by purpose.

Provision of products and services

Your identity; your contact details and technical data are necessary for your support as a customer, this data comes from the information you have provided. They are necessary to properly manage the service or order made, billing, payment, and the warranty attached to the service or product. The processing of this data is based on the existence of a contractual relationship.

Sending contractual documents by email

The contractual documents (quotes, orders, invoices, account statements) will be sent to you electronically to ensure the preservation of these documents.

Quality control, product testing, and satisfaction surveys

KRISTAL AERONAUTIQUE may use the data collected as part of satisfaction surveys, market studies, quality control of existing products and services, and the development of new products and services.

This processing is based on the legitimate interest of KRISTAL AERONAUTIQUE to respond to the requests and expectations of its customers regarding their level of satisfaction, the quality of products and services, and their desire for new innovative solutions.

Customer service and business relations.

To respond to your inquiries and complaints following a service, KRISTAL AERONAUTIQUE collects relevant data in order to respond to you, provide the requested information or quote, and resolve your complaint.

The processing within the framework of customer service and complaint follow-up is based on the legitimate interest of KRISTAL AERONAUTIQUE to respond to your requests or on the existence of a legal obligation (implementation of legal guarantees or withdrawal from purchase).

Promotions and communications.

To present you with our news and send you promotional offers, KRISTAL AERONAUTIQUE collects your contact data. These communications may be personalized based on the collection of information about your preferences regarding the products and services offered, your lifestyle habits, your preferences regarding the media used to receive the communication, and your reactions to communications from KRISTAL AERONAUTIQUE, unless you have opted out of such personalization, and based on the collection of information about your browsing on our website according to your cookie choices.

The processing of your personal data in the context of these commercial communications is carried out based on the legitimate interest of KRISTAL AERONAUTIQUE, unless you have opted out of receiving these service offers and promotions, and may be personalized unless you have opted out of their personalization.

Statistical studies

The data collected by KRISTAL AERONAUTIQUE, such as your identity, data related to our business relationship, and notably your use of our products and services, your use of our website, is used to establish useful consumption statistics for our company and/or to offer you personalized offers and/or to improve our range of products and services.

These data processing activities are based on the existence of a legitimate interest for KRISTAL AERONAUTIQUE to improve its range of products and services.

Browsing our website

Depending on your choices regarding cookies, KRISTAL AERONAUTIQUE may collect certain data about you on our site to facilitate your navigation.

These data processing activities are based on your choices regarding cookies.

Compliance with legal and regulatory obligations

The data from your transactions, your payments, your order history, and the information related to the order (nature of the service, identity and contact details of the customer, payment method, history) may be used by KRISTAL AERONAUTIQUE as part of the fight against payment fraud.

These legal obligations include the communication, under certain circumstances, of personal data to judicial, regulatory, or supervisory bodies.

These data processing activities are based on KRISTAL AERONAUTIQUE's legal obligation to cooperate with these bodies.

Who are the recipients of your personal data?

KRISTAL AERONAUTIQUE is the sole recipient of your personal data.

KRISTAL AERONAUTIQUE also commits to not selling, renting, or transferring your personal data to third parties without your consent.

Retention period for personal data

KRISTAL AERONAUTIQUE will keep your personal data in a secure environment for the time necessary to achieve the purposes for which it was collected or for the minimum retention period required by applicable legislation, particularly in civil and commercial matters.

Exercise of your rights

You have the following rights regarding your personal data:

• The right to access your personal data:
  This right allows you to obtain a copy of all personal data concerning you that KRISTAL AERONAUTIQUE holds, and information about the processing we carry out on this data.
• The right to rectify your personal data:
  This right allows you to update your personal data when it is no longer accurate.
• The right to delete your data:
  This right allows you to obtain the deletion of all your personal data, that is, your customer record. You will no longer appear as a customer of KRISTAL AERONAUTIQUE, even though we may archive some of your data in compliance with our legal obligations or when necessary for the management of a complaint or litigation.
• The right to data portability
  This right allows you to obtain a copy of your data only when the following conditions are met: (i) you have provided this data to KRISTAL AERONAUTIQUE or it results from your use of our services, including your website, and (ii) this data has been collected based on your consent or the execution of the contractual relationship you have with KRISTAL AERONAUTIQUE.
  This copy will be provided to you in a format that allows you to use this data or to entrust its use to a service provider of your choice.
• The right to object to the processing of your data by KRISTAL AERONAUTIQUE for legitimate reasons.
  This right allows you to stop the processing of certain of your data for the future by KRISTAL AERONAUTIQUE when you have a legitimate reason, which is the case when you obtain the cessation of processing related to commercial solicitation carried out by KRISTAL AERONAUTIQUE, and/or profiling carried out in order to address you with commercial solicitation.
• The right to obtain the limitation of processing carried out by KRISTAL AERONAUTIQUE.
  Exercising this right allows you to stop for a limited period any processing other than the storage of certain of your personal data, because: you contest the accuracy of this data (the time for us to carry out the necessary verifications), or you contest the legality of the processing carried out on this data by KRISTAL AERONAUTIQUE, or you wish to use this data for the establishment, exercise, or defense of legal rights while we were about to delete them.
• The right to determine the fate of your data post-mortem.
  This right allows you to provide KRISTAL AERONAUTIQUE with your instructions regarding the fate of your personal data after your death (their retention, deletion, and, if applicable, their communication).

How to exercise your rights?

You can exercise your rights with KRISTAL AERONAUTIQUE, 61 rue Frédéric Mistral 34400 Lunel, France.

In the context of exercising these rights, you may be asked for proof of identity, and if applicable, the information necessary for processing your request.

You can also file a complaint directly with the National Commission on Informatics and Liberty (CNIL) on theCNIL website. For any information on the protection of personal data, you can also consult the CNIL.